Match the visible state to the next step
Every response and state a form or the console can show, what it means, and what to do about it.
| Response or state | Meaning | Where it appears | Next step |
|---|---|---|---|
| Thanks — your response has been received. | Webtzm accepted the request for Google delivery. The Google output has not necessarily been updated yet. The owner can replace this default with their own Success message. | Published form | The visitor is finished. The owner checks Dashboard > Submissions. |
| Delivered | Google delivery completed for an accepted submission. | Submissions and Delivery status | No action is required. |
| Invalid fields | One or more required fields or files did not pass the form rules. Nothing was accepted. | Published form and highlighted fields | Correct the fields or files, then submit again. |
| Verification failure | The anti-spam check did not run on the page, or its answer was not accepted. Nothing was accepted. | Published form | Reload the page and submit again. If that does not help, the form owner should replace the embed with the current generated form. |
| Policy review | A workflow rule prevented acceptance, such as an unapproved site or unavailable workflow. An unapproved site is named on the visitor's page. | Published form | Correct the visible policy cause, then submit again. |
| Delivery failure — not accepted | The Webtzm delivery could not safely accept the request. | Published form | Check the connection or wait briefly, then submit again. |
| Delivery failure — file incomplete Pro | The submission was accepted, but a selected file did not finish. | Published form and affected file row | If the row shows Retry, select it to submit the form again. |
| Retry scheduled | An accepted submission had a temporary delivery error and another automatic attempt is already scheduled. Delivery has not given up. | Delivery status and Submissions | Nothing, usually. Correct a visible Google connection or output issue if there is one, then wait. |
| Needs review | Delivery stopped with no further automatic attempt owed. | Delivery status and Submissions | Correct the issue, then use Send again, or Mark reviewed when no retry can help. |